Sunday, September 6, 2009

Work




As some of you may know, I'm working at Joann's! I took Cameron's place once he went back to school a month ago.
Working retail is very interesting. You learn a lot about human behaviors. A lot of these behaviors really bother me.
1. When people don't put things back where they belong. What's really sad about this, is that most of the people that shop at Joanns are mothers. Don't they teach their kids to pick up after themselves? They should follow their own advice. While I was cleaning up after closing last night I found bolts of fabric on the jewelery isle, things taken out of their packages, random carts left all throughout the store, baskets full of random things left on the ground, bolts of fabric in piles on the ground, and the Halloween isle was torn apart!
2. When a customer makes a huge deal over saving a couple dollars! Sometimes a customer will bring in 2 of the same coupon and expect me to take them both. If they had read the coupon, they would see that it cannot be used with another coupon, and it can't be used on sale items. Grown women get so upset! They say biting remarks under their breath and leave giving me the silent treatment. Seriously? HA HA HA! I laugh at them when they leave.
3. When a customer is impatient. We are only allowed a certain amount of hours and employees in a day because of our current economic situation. So, obviously there are going to be longer lines and longer waits. We are working as fast and efficiently as we can to help all of our guests. Sometimes, while I'm at the cutting table, I can hear ladies waiting impatiently and commenting on the long wait. Sometimes they get so impatient they put their material they were going to have cut smugly on the cutting table and leave in a huff. We then have to take their material that they didn't put away and add that to our already long to do list!
From this job I am definitely learning how to be a better shopper. I can no longer go into a store and leave anything I've touched unfolded. Sometimes I'll even recover an entire isle while I'm just looking around. You have no idea how great it is to have a customer who respects us and the store that they are shopping in.
Other than some of the horrible guests we get in, we also have some wonderful people shop at our store. I cut fabric for a lady yesterday, she and her husband own the Missionary Mall and the Sister Missionary Mall. We had a good chat about my friend that was going on a mission, her mission, and my own thoughts of serving a mission myself. She left making me feel a lot better about my work and her few kind words made that hour go by a lot faster. I also love it when customers greet me warmly at the register. When they seem to understand the stress of the day and how long I've been on my feet. I especially love it when they're patient with me when I make mistakes, and I have made my fair share.
One day I had a lady come up to me and thank me for my work. It always feels good to know that someone appreciates what you do.
When I'm cutting fabric I like to ask what the person is going to make with it. It's so fun to see their faces light up and share with me what they're about to create. It makes me want to pick up sewing again! One time, this quilting teacher, showed me some pictures she had in her wallet of some of her quilts. They were absolutely amazing! So many creative people shop at our store.
One of the friends I've made is my manager, Janelle. We're going to start going to a mission prep class on Tuesdays at the Orem Institute! I've missed being in a religion class since I've left Idaho.

Thanks for reading!

~Mandy

4 comments:

elesa said...

well, you have inspired me to be nicer at the store. I am usually the one screaming and hitting people.

Carissa May said...

haha, I doubt that, Elesa! Mandy! You re-did your blog! And you finally wrote something! Amazing! It's funny how much you can learn from a job in such a short time. You learn things that aren't even related to the work you do, like how you learned all that stuff about people. I'm glad you get to start mini conversations with people about what projects they are working on. It's good to know strangers can still be friends for a few moments as they exchange goods and money.

Becca Jane said...

I love nice customers! and I laugh at the ridiculous ones too! like you said, most of them are mothers shopping, and they end up throwing worse temper tantrums than their children. pa-the-tic.

Susanne Hagberg said...

I'm going to try harder to put the thinks back that I change my mind about, now. I am one of the pleasant shoppers...in fact so pleasant and friendly other shoppers move away from me! :>) I think they come to shop and not share wisdome and info!